Termos e condições

TERMS AND CONDITIONS


www.sildel.pt


PREAMBLE


    1.º These general conditions of sale are agreed between SILDEL - ARTE E CONCEITO NO MOBILIÁRIO, LDA. with VAT number 505184419 with registered office in Rua das Ruivas, 108, 3885-494 Esmoriz.

     

    Hereinafter referred to as SILDEL - ARTE E CONCEITO NO MOBILIÁRIO, LDA. and people wishing to make purchases through the website www.sildel.pt hereinafter referred to as "User".


    2.º The parties agree that purchases made through the website www.sildel.pt will be governed exclusive by this contract, excluding any conditions previously available on the website.


CUSTOMER SERVICES:


    For additional information or to clarify any questions, you can contact Sildel at the following email address: sildel@sildel.pt. 


Artigo 1 - OBJECT


    1.º The purpose of these general conditions of sale is to provide and define all the necessary information for the User regarding the ordering modalities, sale, payment and delivery of purchases made on the website www.sildel.pt


   2.º These conditions regulate all the steps necessary to place the order and guarantee the follow-up of this order between the Contracting Parties.



ARTICLE 2 - ORDER


   1. The User completes his order by completing the purchase presented on the website www.sildel.pt, adding the product(s) or service(s) you want to order form the shopping cart:


    2. To send your order, the User must:

a) Register on the website www.sildel.pt, providing the information requested therein.


b) Log in (providing a combination of email and password chosen by the User upon registration).


c) Complete the information and choose the options that are made available to you throughout the order completion process (delivery and billing address, shipping method, payment method, as well as TIN and the name that, for fax purposes, want to appear on the invoice).


     3. The final confirmation of the order by the User is equivalent to full and complete acceptance of the prices and description of the products available for sale in this way as of these General Conditions of Sales, which will be the only ones applicable to the contract thus concluded.


    4. SILDEL will honor orders received online only up to the limit of available stocks. In the absence of product availability, Sildel undertakes to informe the User as soon as possible.


    5. The data contained in the invoice are the sole responsibility of the User. Once issued, the invoice cannot be reissued with changes.


    6. Order requests are valid for 4 (four) days, unless the order is registered under a promotional campaign that defines a different period, it is not possible to guarantee prices, discounts, promotions and offers beyond this period. If payment is not received by our services within that period, the order cannot be validated. Any value received after this date will be returned or used in a new order.



ARTICLE 3 - PAYMENT


    1. On the website www.sildel.pt, SILDEL proposes the following payment methods to the User:


a) ATM

b) MBWAY

c) Remittance to Collection (+3,69€)



ARTICLE 4 - DELIVERY


    1. Mainland Portugal: If you pay within 2 PM (Mainland Portugal time) of a business day, your order will be processed immediately and sent the next business day by courier or carrier, and delivered to the customer within 1 to 3 business days after processing.


       Madeira and Azores: If you pay within 2 PM (Mainland Portugal time) of a working day, your order will be processed immediately and mailed the same day, receiving it 4 to 10 business days later. If payment is received after 2 PM, the order will be only shipped the next business day. Delivery is carried out by the CTT company or contracted carrier.


    2. The shipping costs are added to the order if applicable.



ARTICLE 5 - PRICES


    1. Prices must be understood in EUROS, with fee and taxes included, taking into account the VAT in force on the date of payment of the order.


    2. If there is an increase in the price of any product, the User will be informed immediately and may choose to receive their order (by making the payment of the difference) or by cancelling it.


ARTICLE 6 - CANCELLATION AND RETURN


    1. The cancellation or return process is handed on a case-by-case basis by Sildel. The request must be sent in writing to the contact email sildel@sildel.pt up to 15 days after ordering, with the instructions for cancellation or return of the merchandise being answered and defined by Sildel, by the means of communication.


    2. Whenever possible, the return must be made through the same payment method but if this is not possible, the user must present proof of payment and account or card ownership, so that the return can be made by Bank Transfer.


    3. Sildel undertakes to reimburse the User within a maximum period of 60 days.


    4. The returned products must be in conditions of sale, that is, the same state in which they arrived to the User, without any anomaly, damage and no signs of use.

   
    5. If the value resulting from the exchange of products in an order is lower or higher than the initial value of the same, the conditions for adjustment will be indicated by Sildel.


ARTICLE 7 - AVAILABILITY OF PRODUCTS AND ORDER CONFIRMATION / CANCELLATION

    1. Sildel only processes the order placed by the customer after confirmation of the respective payment, which for this reason may not guarantee the availability of the items until the beginning of processing the order.


    2. Sildel tries to ensure that all items offered for sale on the site are in stock. However, the items are subject to stock limitation. Sildel reserves the right not to accept orders or cancel orders already confirmed for products that no longer have available stock. In case of unavailability / stock break of the requested item, Sildel will immediately inform the Consumer of the partial or total cancellation of their order, and the buyer will be entitled to a refund of the respective amount paid.


ARTICLE 8 - PRIVACY POLICY

    The processing of your data is carried out in compliance with the legislation on the protection of personal data. The same, subject to computer processing, will appear in Sildel´s database(s) and are intended for the registration and presentation of other products and services as well as institutional information, to be made available by them. Its supply is optional and the right to access, rectify and cancel any data that concerns you directly, personally or in writing is guaranteed, under the terms of the law, directly to the address on the homepage of this website.



DISCLAIMER


    Fullfiling the mission and following a policy of continuous product improvement, Sildel reserves the right of making changes while retaining it´s essential distinguishing characteristics.

    In consequence, photographic representation as well as the technical characteristics are merely indicative, and Sildel is bounded by the agreement between both parts of the purchase order.